door Mark van Dorp | jul 7, 2020 | Testimonial
ARAG & AdaptingLegal Mensen op een betaalbare manier toegang geven tot het recht. Dat is de missie van juridisch dienstverlener en verzekeraar ARAG. Het bedrijf behandelt jaarlijks zo’n 70.000 zaken. Om dat zo efficiënt mogelijk te doen – en toekomstbestendig te...
door Mark van Dorp | jan 18, 2020 | Blog
Legal service providers are turning to processdriven Software as a Service (SaaS) and other emerging legal technologies as a means of increasing productivity and improving profit margins in a competitive marketplace. Here, we’ll delve into the specific benefits of...
door Mark van Dorp | nov 15, 2019 | Blog
Forecasts predict the Software as a Service (SaaS) market will experience a compound annual growth rate of 25% in Europe between 2018 to 2023. Meanwhile, a flood of material has emerged detailing the failings of legal service providers to grasp the nature of the...
door Mark van Dorp | nov 15, 2019 | Blog
Key Performance Indicators or KPIs can (and should) be used to measure the central aspects of a lawyer’s performance at file level and in terms of business development. The data gathered via KPIs guide the decision making that will determine your success into the...
door Mark van Dorp | nov 15, 2019 | Blog
‘Customer excellence’ is having its day in the sun. A phrase that contemplates the provision of excellent services to a loyal customer base might seem more at home in hospitality than in the legal industry. That is, until you consider the 2017 report by LexisNexis...
